Defective or Damaged Products
At MARF, we take great care to ensure that every product reaches you in excellent condition.
If you receive a product that is damaged, defective, leaking, or incorrect, please contact us within 7 days of receiving your order. Our team will review the issue and, once approved, arrange an appropriate replacement or refund.
We may require photographs or videos of the product, packaging, and shipping label to process your claim.
7-Day Return & Refund Policy
Your satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
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The perfume must be unused and unopened.
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The original packaging, seals, labels, and protective wrapping must remain intact.
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The product must be returned in the same condition in which it was received.
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Proof of purchase or order confirmation may be required.
Due to the personal nature of fragrances, opened, used, sprayed, or unsealed perfumes cannot be returned or refunded, unless the product is confirmed to be defective or damaged upon delivery.
Once the returned product has been received and inspected by MARF, an approved refund will be processed using the applicable payment method.
For returns made due to a change of mind or personal preference, return shipping costs will be paid by the customer. If the product received was incorrect, damaged, or defective, MARF will cover the applicable return shipping cost.
Please note: Fragrance preference, longevity, projection, or how a fragrance smells on an individual's skin are subjective and are not considered product defects.
We recommend carefully reviewing the product description and fragrance notes before placing your order.
